Service.

24/7 SPECIAL AFTER SALES SERVICE

Service Overview

In Mikano, the commitment to our customers nationwide continues from initial contact to the end of the useful life of our product and beyond.

Our 24 hours maintenance, service and backup, operating throughout 25 different locations in Nigeria, with fully equipped mobile workshops guarantees that, in case of any emergency, your business will never experience shortage.

'3-S Service' is the catch phrase of Mikano International Limited After-Sales-Service-System when responding to After Sales requests of customers. The phrase reminds the Service Team to provide the best possible service as quickly as possible, minimizing time lost due to equipment breakdown.

Speedy Service

Upon receiving an equipment breakdown report, we respond with the utmost speed, especially in cases involving serious breakdowns impacting equipment operation. A Service Team will arrive at the site quickly to perform a quick analysis to determine the cause of the problem. They will also supply replacement parts to maximize the equipment operation rate.

Satisfactory Service

We try to find solutions that will satisfy all complaints made by a customer, regardless of how minor the problems might be. We also offer an emergency dispatch service system to provide better service.

Superior Service

We operate vehicles furnished with a wide variety of special tools and equipment. We have also set up a high quality service system with a variety of digitalized measuring instruments and computerized equipment.

Providing Specialized & Diverse Services

Our company provides specialized high quality service and offer specially integrated diagnostics that utilize cutting-edge measurement instruments, as well provides diverse services including pre-delivery inspection, regular maintenance, periodic maintenance, and special traveling maintenance.

Delivery Inspection

When delivering equipment to a customer, our staff-member will immediately check the equipment with the customer and explain the equipment management points and qualities to the customer based on the Driver’s Manual, making the customer aware of important information regarding the equipment.

Chargeable Repairs

We provide chargeable repairs to customers who retain equipment beyond the warranty period, or to damage which warranty repair (refer to the FAQ related to After Sales Service) does not apply. We provide high quality service and customer satisfaction through our post-sales equipment management.

Special Periodic Maintenance

We provide periodic services that include several oil condition checks and engine start-up checks. We also provide repair services when necessary. In case of equipment damaged by a natural disaster, we provide special maintenance if it is decided that strategic support is necessary.

Regular Maintenance

We carry out regular maintenance of all equipment retained by customers, based on the maintenance standards described in the Driver's Manual, prolonging the equipment's life span. Please refer to the FAQ related to After Sales Service for more information regarding the regular maintenance period.

Field Audits

We continue to research ways to produce better equipment. This includes conducting field audits (monitoring customers' opinions at job sites) to improve equipment performance.

Hyundai Construction Equipment is renowned worldwide for its quality products and prompt professional service.

Hyundai products are available nationally through a dealership network covering both remote areas and all capital cities. Dealership service staffs are factory trained and certified ensuring your construction equipment receives the best service and support available. High quality products backed with industry leading technical support means purchasing Hyundai Construction Equipment a logical move.

Hyundai holds industry leading parts coverage, which coupled with a thorough service program means your equipment operates at peak efficiency and keeps your business running.

For added protection and ease of mind, HCEA provides a complete range of warranty programs backed by our national dealer support network guaranteeing all service and repair work in the event of a fault. Service staffs provide simple and easy to understand explanations of work carried out on your construction products and advice to maximise productivity and performance.

Hyundai’s after-sales service focuses not only on support but on customer relationship development. Quality of service is our highest priority and enables both dealers and customers to work together with shared benefits.

Contact Mikano
 

Support.

Support

We are here to help

We pride ourselves in ensuring all our customers, suppliers and staff are looked after and cared for.

We have dedicated a section of our website to help you find the answers you need and contact relevant people to help you.

Find out more about our support services

Contact.

Contact

Construction Equipment & Forklift Contact

Plot 7B, Acme Road, Ogba, Ikeja, lagos
Tel – 01- 7606161
Fax – 01-7617171
Mobile- 07088888878 ; 08128308539
Email -  [email protected]

 

Email

To be recognized as the leading solution provider and a preferred partner in the electrical, mechanical, steel fabrication and general civil works in the region.

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